Terms and Conditions
Alterations of Itineraries
The travel date, service items, itinerary and number of visitors, visitors’ ID information, etc. can be modified free of charge 30 days or more before the trip. If the visitor needs to make a second modification, an additional service fee of 5% of the deposit will be charged. Every time the content of the travel contract is modified, the company reserves the right to re-quote.
If the contract is modified or extended due to force majeure such as traffic, weather, politics, etc., it can be modified free of charge, and our company still reserves the right to re-quote.
Cancellation Policy
In the event that you need to cancel your tour, you must submit your cancellation request in writing. Charges will be calculated from the date we receive your written cancellation.
All payments for travel services not provided to the customers shall be refunded in accordance with these Terms and Conditions and in accordance with CN Free Travel cancellation policy:
The cancellation fee will be calculated as follows:
1)No less than 45 days prior to scheduled departure date: 10% of the full payment per person.
2) 45 to 15 days prior to scheduled departure date: 20% of the full payment per person.
3) 14 to 7 days prior to scheduled departure date: 50% of the full payment per person.
4) 6 to 0 days prior to scheduled departure date: 100% of the full payment per person.
5)Plus: additional cancellation fees, if applicable, imposed by the service providers other than CN Free Travel (may include but not limit to banks or other payment platforms, airlines, cruises, hotels, railway companies, etc.) will be deducted from the money refunded.
Traveler substitutions are considered as cancellations of reservations and are subject to the above cancellation fees.
After the trip has commenced, we are unable to refund any amount for unused services (may include but not limit to hotels, air or train tickets, meals, admission fees) due to your early departure, late arrival, or missed days on tours.
Please note: Special terms may apply in some promotions. Please refer to the specific terms and conditions which are shown on the certain pages of promotions.
Travel Documentation
All clients must be in possession of a valid passport and the necessary visas or permits at the commencement of travel. All such documentation is the sole responsibility of the client except the Tibet permit which is applied by CN Free Travel. Your travel advisor may assist you in applying for the necessary travel documentation upon request. CN Free Travel accepts no responsibility or liability whatsoever for the failure of clients to obtain appropriate travel documentation necessary for your tour.
Health Requirements
Clients should take into account all international travel risks and familiarize themselves with health requirements applicable to the areas they intend to visit. The client is solely responsible for checking the safety and security conditions, vaccination, and other health requirements of governments in countries visited or transited. Travelers to Tibet are required to provide a doctor's certificate stating that he/she is fit to travel and his/her blood pressure and heart condition are normal. This is a necessary requirement because of the possible effects that the very high altitude of Tibet may have on certain people.
Complaints and Claims
If you are not satisfied with our service, please immediately notify your local tour guide or your travel agent to avoid potential similar problems continuing to occur during your trip.
For any complaint or claim for compensation, you must inform us by e-mail or fax within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. CN Free Travel shall not be liable for any claims filed more than 15 days after the completion of you tour.
Communications
You may contact CN Free Travel via the web form from CN Free Travel and by email, fax, or phone. If for any reason, you fail to receive any reply from CN Free Travel in regard of your tour status within 48 hours from the time you submitted the request for booking, modifying, or canceling a tour, please contact CN Free Travel customer service center at service@cnfreetravel.com immediately to ensure that we are able to deal with your enquiry according to these Terms and Conditions.
Liability & Responsibility
CN Free Travel provides tour information and China tour bookings. CN Free Travel publishes travel information and services gathered from selected quality hotels, air ticket agencies and tour companies & operators. CN Free Travel will not be responsible for errors, omissions or inaccuracies in information provided by third party providers.
CN Free Travel shall not be responsible for any wrongful or negligent or fraudulent, omissions, changes of itinerary, cancellation or the failure of any equipment operated by those suppliers or any other party not directly owned or controlled by CN Free Travel.
CN Free Travel shall not be liable for any loss, injury, or damage to person or property, alteration of itineraries or cancellation in part or in full, caused by climatic conditions, sea fire, breakdown of machinery or equipment, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond CN Free Travel's control. Neither CN Free Travel nor any of its affiliates or subsidiaries shall be or become liable or responsible for any additional expenses of liability sustained or incurred by the tour member as a result of any of the aforementioned causes.
CN Free Travel is not responsible for a client's failure to comply with customs regulations.
CN Free Travel is not responsible for the theft or loss of any customer's valuables or items of personal property due to the negligence of the customer.
CN Free Travel reserves the right to substitute hotels, flights, or cruise ships, to alter itineraries, or to cancel the tour prior to departure. If CN Free Travel has cancelled any tour prior to the commencement of the tour, CN Free Travel is liable for a full refund of the money received from the client.
Many of CN Free Travel tour packages include activities that require reasonable care and attention. Such activities include boarding and going ashore from boats, climbing hills and entering and exiting tombs and caves etc. You will receive help and advice from our representatives but all activities are undertaken at your own risk. CN Free Travel, its employees and agents cannot be held responsible for any action or event that occurs after its said employees and agents have exercised their duty and taken the necessary care normally expected of such parties.
CN Free Travel reserves the right to modify or rescind the terms and conditions in whole or in part at any time with or without notice.
Modifications or Discontinuance of Service
CN Free Travel reserves the right to modify or discontinue service to clients who behave illegally or objectionably toward its employees and agents. Offensive behavior includes behavior which is obscene, racially offensive or of a sexual nature.